Sunday, August 7, 2011

Greetings From On Board The SS Tesla 08/07/11

Hello Fellow Team FESTers!

Today I have made my first sale! I am squealing with delight! I know there are many Team FESTers that have made their sales and there are others that have yet to make a sale. Don't fret! You will make a sale if you haven't yet. Once you do make your sale, what next? Well I am here to give you some tips that will help you maintain your clientele and get some new customers along the way:

1. Make sure you write down the correct shipping address where you're going to ship the item. This is super important because if something is misspelled or you write down the wrong state or country, your customer will never get their item.

2. Once you get the order in, make sure you ship the item out as soon as possible, especially when it comes to international orders. International Orders usually take longer than domestic orders but either way, it's always better to air on the side of caution.

3. Get the tracking number of the item once its shipped and then give your customer the tracking number. When you do this, it's showing the customer that you care that their order gets to its destination safely. If there are any problems or if the package gets lost in the mail (it happens a little more frequently with international orders, so be on top of it) you can go accordingly and deal with it according to your shop policies and procedures.

4. If your customer receives the item and they are not happy with it and they want to exchange or receive a refund, grant their request. It's simple customer service and I am a big believer in making not only quality products but also in great customer service as well.

5. Last and certainly not least, give your customers some goodies! Everybody loves getting some extra goodies with their purchases so feel free to give some extra goodies! It's a great way to say thanks and it will have them coming back for more.

I hope this helps everyone out there and remember, customer service is the big key to maintaining customers and have them coming back for more.

Good Luck and Godspeed,
Captain Maricruz


  1. Congrats on the sale!!
    Gari Anne
    Bead Lovers Korner

  2. Great advice ~ and Happy 1st Sale!!

  3. Nice and useful advice and congrats on the sale too.

  4. Great advice! The customer sees how responsible you are and will come back :)

  5. Most definitely! I have 8 years of customer service on my belt working in retail and working for the State of Florida so I'm very big on that. Not to mention I like to receive good customer service too, but I am never rude to the Reps. I have seen some people be so rude to the Reps and I have experienced it myself and it was not a pleasant experience.

    Thank you for the well wishes and kudos!